Refund Policy

Refund Policy

At Sidra World Tour and Travels (smytrip.com), we aim to provide a smooth and reliable travel booking experience. However, we understand that travel plans may change, and refunds may be required. This Refund Policy outlines the terms and conditions for refunds on bookings made through our platform.

1. General Refund Policy

• Refund eligibility is subject to the terms and conditions of the respective service providers (e.g., airlines, hotels, tour operators).

• Refund requests must be submitted through our customer support team at info@smytrip.com.

• Processing times for refunds may vary depending on the service provider and payment method.

2. Cancellations by Customers

• Customers are advised to review the cancellation and refund policies of the specific service provider before making a booking.

• Some bookings may be non-refundable or subject to cancellation charges.

• Refund amounts will be determined according to the provider’s cancellation terms.

3. Cancellations by Service Providers

• If a booking is canceled by the service provider (e.g., flight cancellation, hotel closure), customers are entitled to a refund or alternative arrangements as per the provider’s policy.

• Sidra World Tour and Travels will assist in facilitating the refund process.

4. Refund Processing Time

• Refunds may take 7–14 business days to reflect in the original payment method.

• Delays in processing may occur due to bank or payment gateway policies.

5. Non-Refundable Scenarios

• No-shows or failure to meet check-in requirements.

• Partially used services (e.g., incomplete tours, unused hotel nights).

• Any booking marked as non-refundable at the time of purchase.

6. Refund Method

• Refunds will be issued using the original payment method.

• If the refund cannot be processed to the original payment method, alternative arrangements will be discussed with the customer.

7. Contact Us
For any refund-related inquiries, please contact our support team at:

Sidra World Tour and Travels
Email: info@smytrip.com
Phone: +91 9739227771

By using our website and services, you agree to the terms outlined in this Refund Policy.

Last updated: 2025